CCHA Issues Statement After MHANCO Lobbying Advocacy Efforts

For those who may have experienced CCHA denials, disruption in claims processing, or payment delays from CCHA recently, we asked our lobbyists to contact CCHA to ensure they communicated the issue with affected providers, took accountability for their error, and processed the claims themselves instead of requiring or requesting providers to do so. The day after our lobbyists spoke with them, CCHA put out this statement, demonstrating that our lobbying advocacy works!

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For Behavioral Health Providers

CCHA implemented a front-end edit on April 26, 2026, for encounter rejection code 3385 related to provider licensure. Following implementation, we received provider feedback regarding claim rejections associated with this edit.

The edit was subsequently refined based on initial feedback. Additional review identified inconsistencies within the provider data used to support the edit.

Over the next few days, the edit will be removed from the system. Once removed, impacted claims will be automatically recycled through the claims reprocessing system.

Please note that not all claim rejections were in error. CCHA encourages providers to review and ensure their licensure information is current with the Department of Health Care Policy and Financing (HCPF). We may reconsider this edit in the future to align with state requirements.

At this time, providers do not need to resubmit claims, as doing so will create duplicates. Claims will be automatically recycled into the CCHA claims processing system.